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Exchanges and Returns Policy

The following returns and exchange policy only applies to online purchases made through www.pijamasisayes.com. All purchases in stores can only be returned to ISAYES stores.

* Only applies to purchases within Colombia

* International purchases cannot be returned or exchanged.

  1. You can make an exchange for FREE in any of our ISAYES stores in Colombia, more specifically, in Unicentro Valledupar, Unicentro CĂșcuta or Arrecife Rodadero. Please bring the purchase invoice or the ID number of the person who made the purchase.
  2. You can also make an exchange through our email isayeshelp@gmail.com Changes will be processed within 5 business days after receipt of the shipment and may take up to 30 calendar days to become effective from the day after receipt of the product to be exchanged.

Note:

The products must be in perfect condition, in their original packaging and with the original labels, must not be used, washed, modified or altered. UNDERWEAR AND PERSONAL USE ITEMS (BABYDOLL AND UNDERWEAR) CANNOT BE RETURNED OR EXCHANGED. – SALE OR DISCOUNTED PRODUCTS CANNOT BE RETURNED OR EXCHANGED. – International purchases have CANNOT BE RETURNED OR EXCHANGED.

  • The deadline for requesting a return or exchange is 30 calendar days from the date of receipt of the order. The change must be for a product of equal or greater value (A charge will be made for the value of the additional cost).
  • ISAYES S.A.S is not responsible for lost or damaged items during the shipping of the return.
  • ISAYES S.A.S. reserves the right to accept or reject returns or exchanges according to the analysis made of the product and the conditions mentioned above.
  • All changes are subject to inventory availability.
  • No refund of money
  • Only one (1) change per invoice will be allowed.
  • All products received after the allowed period will be returned to the customer and the additional shipping fee will be charged. The garments that do not comply with the conditions listed above, will be returned under the responsibility of the buyer.

Order Cancellation

Only applies to online purchases made through www.pijamasisayes.com.

* Only applies to purchases within Colombia

* In accordance with the right of withdrawal established by law 1480 of 2011 art. 47.

The maximum period to exercise this right is 5 business days from the date of receipt of the order. Please contact isayeshelp@gmail.com to process this order cancellation. The product must be in perfect condition, in its packaging and with the original labels. The shipping cost for product returns if original shipping was free will be the responsibility of the customer.

ISAYES S.A.S is not responsible for lost or damaged items during the shipping of the returned items. If all the mentioned conditions are met, ISAYES S.A.S. will return the total amount paid, except the shipping cost. In accordance with number 7 of article 47 of law 1480, personal use goods (babydoll and underwear) are exempt from the right of cancellation. If the right of cancellation is effective, a refund will be made in a time period not exceeding 30 calendar days.