The following returns and exchange policy only applies to online purchases made through www.pijamasisayes.com. All purchases in stores can only be returned to ISAYES stores.
* Only applies to purchases within Colombia
* International purchases cannot be returned or exchanged.
Note:
The products must be in perfect condition, in their original packaging and with the original labels, must not be used, washed, modified or altered. UNDERWEAR AND PERSONAL USE ITEMS (BABYDOLL AND UNDERWEAR) CANNOT BE RETURNED OR EXCHANGED. – SALE OR DISCOUNTED PRODUCTS CANNOT BE RETURNED OR EXCHANGED. – International purchases have CANNOT BE RETURNED OR EXCHANGED.
Only applies to online purchases made through www.pijamasisayes.com.
* Only applies to purchases within Colombia
* In accordance with the right of withdrawal established by law 1480 of 2011 art. 47.
The maximum period to exercise this right is 5 business days from the date of receipt of the order. Please contact [email protected] to process this order cancellation. The product must be in perfect condition, in its packaging and with the original labels. The shipping cost for product returns if original shipping was free will be the responsibility of the customer.
ISAYES S.A.S is not responsible for lost or damaged items during the shipping of the returned items. If all the mentioned conditions are met, ISAYES S.A.S. will return the total amount paid, except the shipping cost. In accordance with number 7 of article 47 of law 1480, personal use goods (babydoll and underwear) are exempt from the right of cancellation. If the right of cancellation is effective, a refund will be made in a time period not exceeding 30 calendar days.