FAQ
We are a haute couture company specialized in the design and production of pajamas and lingerie. We are a proud "Made in Colombia'' company and want to be seen as a brand that reflects elegance, sensuality, comfort, sophistication, and luxury. We want to make every moment of relaxation or intimacy a special occasion underscored by the finesse of our pajamas generating happiness as a couple, comfort while resting, sophistication during a vacation, and elegance as the protagonist always. We want to allow our customers to create special memories and stories they tell through our products.
Cúcuta: Unicentro Local 160 Shopping Center
Sundays to Thursdays and holidays: 10 am - 8 pm
Friday and Saturday: 10 am - 9 pm
Telephone: +57 3186248522
All times are Colombia Standard Time.
Santa Marta, Rodadero: Local Arrecife Shopping Center
Monday through Thursday: 10 am - 8 pm
Friday and Saturday: 10 am - 9 pm
Sundays: 11 am - 8 pm
Telephone: +57 3114847996
All times are Colombia Standard Time.
Valledupar: Local Unicentro Shopping Center
Monday through Thursday: 10 am - 8 pm
Friday and Saturday: 10 am - 9 pm
Sundays: 12 am - 8 pm
Telephone: +57 3114624809
All times are Colombia Standard Time.
Hours are subject to change due to COVID-19.
No. At ISAYES we are known for being a luxury brand. Our collections are limited in order to offer exclusivity to our clients, therefore we do not offer discounts or sales throughout the year.
- WhatsApp: +57 3114905253
- Social networks: Instagram: @isayespijamas
- E-mail: info@pijamasisayes.com
- Hours of operation:
Monday to Friday from 07:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:30 p.m.
All times are Colombia Standard Time.
No, you do not have to be registered. You can make your purchase as a guest user. However, by registering with us you can become part of our family and receive news and announcements from us.
No, we do not have a cash payment on delivery method. For more information on our payments methods
See our size chart. You can also see this information in the footer options of our website.
Yes. We ship to Chile, United States, Mexico, Argentina, and Brazil.
Domestic shipments for purchases equal to or greater than 250,000COP will qualify for shipping at no additional cost. Orders for values less than the above amount will have a regular cost of 10,000COP.
The costs of international shipments will depend on the country of destination, the corresponding cost will be calculated at the time of checkout before payment
Domestic shipments take approximately 2 to 6 business days. International shipments will depend on the country of destination and an estimate will be given at the time of purchase. Check our detailed shipping information
* Our business days are Monday to Friday, excluding holidays in Colombia.
Once your domestic or international order has been dispatched, the guide number and the carrier by which it was sent will arrive at the telephone number supplied in the order via WhatsApp.
The delivery window starts counting from the day after payment of the order is confirmed.
First of all, from the ISAYES family we would like to apologize for any inconvenience caused by a delay. In order to check the status of your delivery, please visit the web site of the carrier listed in your order information and enter the guide number sent to you at the time of your shipping confirmation. If necessary, please feel free to contact us immediately via WhatsApp +57 (3114905253) from 7:30 am to 12:00 pm and from 2:00 pm to 5:30 pm from Monday to Friday. And Saturdays from 8:00 a.m. to 12:00 p.m. All times are Colombia Standard Time.
At ISAYES we are not responsible for unusual delays associated with the messaging platforms used. For more information, click here
The message or email has not arrived with the shipping guide number, what should I do? Orders take 1-2 business days to process from the day after payment is confirmed. If the guide number has not reached you within this period of time, please contact us immediately via WhatsApp +57 (3114905253) from 7:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:30 p.m. Monday to Friday. And Saturdays from 8:00 a.m. to 12:00 p.m All times are Colombia Standard Time.
If the address has a concierge service, the package will be left and the courier will obtain the signature of the person who receives it and you can verify on their platform with the guide number. If you do not have a concierge service, the courier will attempt delivery of the package 3 additional times and will contact you at the number you provided when making the purchase. If you do not respond after these 3 attempts, the product will be returned and canceled and the refund process will begin, except for the shipping costs. In this case, if the shipment is classified as "no cost" at the time of making the purchase, you will be charged a standard fee of 15,000COP for shipping and return costs.
Contact our customer service lines, click here for more information about our return and exchange policies. Remember that items for personal use or underwear (babydolls and underwear) and items in discount / promotion / sale cannot be returned or exchanged.
* International orders cannot be exchanged or returned.
Yes, of course. We are committed to your safety and to earning your complete trust. For this reason, our page has recognized electronic commerce platforms such as Mercado Pago, or paid market.
For any request, information or problems do not hesitate to contact us at our customer service lines.
